LAST UPDATE OF THIS PRIVACY POLICY - SEPTEMBER 25, 2026

1. Introduction & Acceptance

These Terms of Service (“Terms”) govern all services provided by Ganz Kleen Inc. (“Ganz Kleen,” “we,” “our,” or “us”).

By requesting, booking, scheduling, or receiving any service, you (“Client,” “you,” or “your”) agree to be legally bound by these Terms.

A service is only confirmed upon mutual acceptance by the Client and Ganz Kleen, regardless of inquiry method (website, phone, email, or third-party platform).

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1.1 Definitions

“Agreement” means these Terms of Service.

“Services” means the cleaning services provided by Ganz Kleen as described in Section 2.

“Client” means the individual or entity requesting, booking, or receiving Services.

“Premises” means the property or location where Services are performed.

“Appointment” means the scheduled date and time window for service delivery.

“Service Visit” means a scheduled occurrence where Services are performed at the Premises.

“Crew” means the number of workers assigned by Ganz Kleen at its discretion based on operational requirements.

“Minimum Service Charge” means the minimum amount payable for a Service Visit as described in Section 5.2.

“No-Show” means a situation where the Client is unavailable or fails to provide access at the scheduled Appointment time.

“Access Failure” means the inability to access the Premises due to missing, incorrect, or insufficient access instructions or conditions.

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2. Description of Services

Ganz Kleen provides:

Residential Cleaning

Commercial Cleaning

Carpet & Upholstery Cleaning

Auto Detailing

Services may be one-time or recurring.

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2.1 Nature of Services

To the maximum extent permitted by applicable law, Ganz Kleen does not guarantee specific outcomes, including but not limited to stain removal, odor elimination, or full restoration.

Services are performed using reasonable care and in accordance with general industry standards; however, results may vary depending on factors beyond our control, including material condition, age, and level of contamination.

Nothing in this Agreement excludes or limits any rights that cannot be excluded under applicable consumer protection laws.

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3. Scope of Services & Limitations

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3.1 General Scope of Services

Ganz Kleen provides cleaning services across multiple service categories, including residential, commercial, carpet and upholstery cleaning, and auto detailing.

Each service is performed based on a defined scope of work communicated at the time of booking, estimate, or service confirmation.

Services may vary depending on the selected service type, package level, and condition of the Premises or items being cleaned.

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3.1.1 Residential Cleaning Services

Residential services may include general and deep cleaning tasks such as:

Dusting and surface cleaning  

Vacuuming and mopping floors  

Kitchen and appliance cleaning  

Bathroom sanitation  

Linen changes (where applicable)  

Deep cleaning services may additionally include:

Interior windows  

Light fixtures  

Doors, walls, and baseboards  

Specialized residential services may include:

Move-in / move-out cleaning  

Post-renovation cleaning  

Stove and appliance detailing  

Services apply to homes, rental units, and similar residential properties.

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3.1.2 Commercial Cleaning Services

Commercial cleaning services may include:

Cleaning of offices, retail spaces, and commercial facilities  

Workstations, desks, chairs, and common areas  

Restrooms, break rooms, and kitchenettes  

High-touch surfaces (e.g., door handles, switches)  

Floors, glass surfaces, and fixtures  

Services may be provided to offices, clinics, retail stores, gyms, event spaces, and similar commercial environments.

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3.1.3 Carpet, Upholstery & Fabric Cleaning

These services include cleaning of carpets, rugs, and upholstered items using appropriate methods such as low-moisture extraction, shampooing, or sanitization.

Items serviced may include:

Carpets and area rugs  

Sofas, chairs, and upholstered furniture  

Mattresses and carpeted stairs  

Additional treatments may be offered, including:

Odor treatment  

Protective treatments  

Stain removal  

Service delivery methods may include in-home service, drop-off, or pickup and delivery.

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3.1.4 Auto Detailing Services

Auto detailing services include interior cleaning, exterior cleaning, and combined packages.

Interior services may include:

Vacuuming and surface cleaning  

Interior trim, panels, and console detailing  

Window and mirror cleaning  

Carpet or seat shampooing (where applicable)  

Exterior services may include:

Hand washing and drying  

Wheel and tire cleaning  

Surface decontamination  

Protective finishes such as spray wax  

Service scope varies by selected package (e.g., Essential, Deluxe, Premium, or bundled packages).

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3.1.4.1 Add-On and Supplemental Services

Ganz Kleen may offer additional services, including:

Fabric and carpet shampooing  

Leather cleaning and conditioning  

Floor mat cleaning  

Odor treatment and stain removal  

Add-on services are performed only when specifically selected and confirmed prior to or during service.

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3.2 Service Limitations

All services are subject to the following limitations:

Cleaning results are dependent on the condition, age, and material of surfaces or items  

Some stains, odors, or damage may not be fully removable  

Services are limited to reasonably accessible and safe areas  

Ganz Kleen does not guarantee restoration to original condition.

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3.3 Explicit Exclusions

Unless explicitly agreed in writing, Ganz Kleen does not provide:

Biohazard cleaning (including blood, bodily fluids, or waste)  

Cleaning involving excessive contamination requiring specialized sanitation  

Mold or hazardous material remediation  

Pest or infestation-related cleaning  

Industrial or mechanical equipment cleaning  

Heavy lifting or moving of large furniture  

Work in unsafe, restricted, or hazardous environments  


3.4 High-Risk Items (Valuables)

Ganz Kleen does not move or assume responsibility for:

Fragile items

Artwork

Antiques

Expensive electronics

These items may be cleaned only if safely accessible.

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4. Booking, Scheduling & Access

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4.1 Quotes & Pricing Adjustments

All quotes are estimates only.

If actual conditions differ materially, Ganz Kleen reserves the right to adjust pricing
subject to client approval before continuation.

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4.2 Arrival Windows

Appointments are scheduled within time windows, not exact times.

Delays may occur due to:

traffic

weather

prior service conditions

In certain circumstances, Ganz Kleen may offer an earlier service time than originally scheduled (for example, due to cancellations or schedule changes).

The Client may accept or decline such early arrival at their discretion.
Refusal of an earlier service time will not affect the original scheduled appointment window.

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4.3 Client Obligations

Clients must:

Provide safe and timely access to the property

Secure pets

Remove valuables and fragile items

Ensure a safe working environment

Failure may result in:

service refusal

cancellation

additional charges

Clients must disclose any known or suspected conditions that may affect service delivery, including but not limited to:

existing damage

fragile or deteriorated materials

hazardous conditions

Ganz Kleen shall not be responsible for damage resulting from undisclosed conditions.

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4.4 Service Completion Acceptance

Upon completion, Clients are deemed to have accepted the service unless issues are reported within the claim window (Section 8.3)

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4.5 Property Contents

Ganz Kleen is not responsible for personal items left on the Premises.

Clients are responsible for securing or removing valuable, fragile, or sensitive items prior to service.

Ganz Kleen may, at its discretion, move lightweight items for cleaning purposes but assumes no liability for damage unless caused by gross negligence.


5. Pricing & Payment Terms


5.1 Pricing Models

Ganz Kleen uses:

Hourly billing (Residential / Commercial)

Flat or per-item pricing (Carpet / Upholstery / Detailing)



5.2 Minimum Service Charge

A minimum service charge applies to all service visits and varies depending on the type of service provided.

For hourly-based services (e.g., residential or commercial cleaning):

A minimum of one (1) hour of labor will be charged based on the assigned crew.

For per-item or fixed-price services (e.g., carpet cleaning, upholstery, detailing):

A minimum service fee may apply where the total value of services falls below a minimum visit threshold.

Ganz Kleen reserves the right to determine the applicable minimum service charge based on service type, location, and operational considerations. Any applicable minimums will be communicated prior to service confirmation.


5.3 Payment Terms
Payment is due upon completion of service
Accepted methods:

Credit/Debit

Cash

E-transfer

Square

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5.4 Late Payments

Late payments are subject to:

2% interest per month on outstanding balances

Ganz Kleen reserves the right to pursue collections where necessary.

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6. Cancellation, Rescheduling & No-show


6.1 Cancellation Policy
Free cancellation with minimum 24 hours notice.
Late cancellations (under 24 hours prior to the scheduled service time) may incur a fee.


6.2 No-Show & Access Failure

A “No-Show” or “Access Failure” occurs when:

the Client is not present at the Premises at the scheduled time window;  

the Premises cannot be accessed using the agreed method of entry; or  

the Client fails to provide necessary access instructions or conditions required to perform the Services.

Ganz Kleen will make reasonable efforts to contact the Client upon arrival.

If access cannot be obtained within a reasonable waiting period (up to 15 minutes), the appointment may be deemed a No-Show.

In such cases:

a fee will be charged equal to the lesser of:

$75; or  

the applicable minimum service charge;  

Additional charges may apply where applicable, including:

extended wait time beyond the initial waiting period;  

travel time and associated operational costs.

Repeated No-Shows or access failures may result in refusal of future service or require prepayment for subsequent bookings.



6.3 Rescheduling

Rescheduling requests must be made via phone, text, or email.

Rescheduling is permitted without penalty if requested at least 24 hours prior to the scheduled service time.

Rescheduling requests made with less than 24 hours’ notice may:

be treated as a late cancellation; and  

be subject to applicable fees outlined in Section 6.1.

Rescheduling is subject to availability and does not guarantee the same service time or crew.

To maintain scheduling efficiency, Ganz Kleen reserves the right to:

limit the number of rescheduling requests per appointment;  

require prepayment for future bookings where multiple rescheduling requests have occurred; or  

decline further rescheduling where such requests materially disrupt scheduling operations.

Repeated rescheduling may result in cancellation of the appointment at Ganz Kleen’s discretion.

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7. Refund & Re-Clean Policy

All services are non-refundable, except where required by law.

Eligible Clients may receive one (1) corrective re-clean provided that:

the issue is reported within 48 hours of service completion;

the issue relates to included services; and

the issue is verified by Ganz Kleen, acting reasonably, as a material deficiency relative to the agreed scope of work.

This constitutes the sole and exclusive remedy.

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8. Liability & Damage


8.1 Limitation of Liability

To the maximum extent permitted by applicable law, Ganz Kleen’s total liability for any claim arising out of or relating to the Services shall be limited to the lesser of:

$500; or  

the total amount paid by the Client for the applicable service.

This limitation does not apply to liability resulting from gross negligence or willful misconduct.

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8.2 Exclusions

Ganz Kleen is not responsible for:

pre-existing damage

wear and tear

material deterioration

outcomes inherent to cleaning processes

Cleaning processes may expose underlying defects.

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8.3 Damage Claims

All claims must be reported within 48 hours of service completion, or within a reasonable time where the issue was not reasonably discoverable earlier.

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8.4 Valuables

Ganz Kleen is not responsible for:

lost or misplaced items; or  

damage to items left on the Premises during service.

Clients are responsible for securing or removing valuables, fragile items, and sensitive materials prior to service.

This exclusion does not apply in cases of gross negligence or willful misconduct by Ganz Kleen.


9. Health & Safety

Ganz Kleen reserves the right to refuse or stop service if:

Conditions are unsafe

Biohazards are present

Aggressive human or pet behavior occurs

Workplace violence, harassment, or threatening behavior

Pets are not secured

Environment poses health and safety risks

Worker safety takes precedence over service delivery and completion.

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10. Media Consent

Photos may be taken only with client written consent and approval (Text / Email).

If consent is provided, images may be used for:

Quality assurance

Marketing purposes

Images will not include identifiable individuals, personal documents, or sensitive personal information.

Images are limited to service-related surfaces such as floors, fixtures, interiors, and equipment.


11. Privacy

Ganz Kleen collects and uses client data for:

Booking and service delivery

Payment processing

Communication

Payment data is processed via secure third-party providers (e.g., Square, Quickbooks).

A separate Privacy Policy governs full details.

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11.1 SMS Service Notifications

Clients may optionally consent to receive text messages (SMS) from Ganz Kleen regarding quotes, appointment confirmations and reminders, schedule changes, and other service-related updates.

Message frequency varies. Message and data rates may apply.

Consent to receive SMS messages is optional and is not required to request, purchase, or receive Services.

Clients may opt out at any time by replying **STOP**. For assistance, reply **HELP** or contact Ganz Kleen at contact@ganzkleen.com.

Carriers are not liable for delayed or undelivered messages.

SMS communications are also subject to our Privacy Policy.

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12. Right to Refuse Service

Ganz Kleen may refuse service on reasonable grounds, including but not limited to:

Unsafe environments

Hazardous conditions

Aggressive, Harrassing or inappropriate behavior

Illegal activity


13. Idemnification

You agree to indemnify and hold Ganz Kleen harmless from any claims, damages, or expenses arising from:

your breach of these Terms;

unsafe or hazardous conditions at the Premises;

inaccurate, incomplete, or undisclosed information;

conditions that result in injury to personnel or damage to equipment.

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14. Force Majeure

Ganz Kleen is not liable for delays or failures due to events beyond reasonable control, including:

weather

labor disruptions (multiple workes sick from a pandemic)

equipment failure

infrastructure issues

power outages

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15. No Waiver

Failure to enforce any provision does not waive future enforcement rights.

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16. Severability

If any clause is invalid, remaining provisions remain enforceable.

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17. Assignment

Ganz Kleen may assign or subcontract services without prior consent.

Clients may not assign rights without written approval.

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18. Dispute Resolution

In the event of any dispute arising out of or relating to the Services, the Client and Ganz Kleen agree to first attempt to resolve the matter in good faith through direct communication.

If the dispute cannot be resolved informally, it shall be governed by and construed in accordance with the laws of the Province of Ontario.

Any legal proceedings shall be brought exclusively in the courts of the Province of Ontario, located in the jurisdiction where Ganz Kleen operates.

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19. Modifications

Ganz Kleen reserves the right to update or modify these Terms from time to time.

Updated versions will be posted on the website and, where appropriate, communicated to Clients via email or other contact methods.

Any modifications will apply to services requested or scheduled after the updated Terms are published.

Continued use of services after such updates constitutes acceptance of the revised Terms.